The company, in its continuing effort to bring more customer focus into its services, has been adopting a customer oriented organizational structure. One of the steps taken in this direction is to build a customer support backend to ensure that the customer is heard and all the concerns are immediately attended to – through action and communications. The purpose is to keep the project on track based on the customers’ requirement. All situations arising from the day to day execution of projects will be reviewed by our experts in consultation with the client and necessary intervention – if required, will be planned and executed – as mutually agreed. This ensures both quality of delivery as well as meeting time lines.